Frequently Asked Questions

Everything you need to know about your NUXE beauty experience.

Are NUXE products tested on animals?

No, NUXE does not test any of its products or ingredients on animals, in compliance with European regulations. We are committed to ethical beauty and safety.

How can I track my order status?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy for skincare products?

We accept returns of unopened and unused products in their original packaging within 30 days of purchase. For hygiene reasons, we cannot accept returns on products that have been opened.

Are NUXE products suitable for sensitive skin?

Most of our products are formulated and dermatologically tested to be suitable for all skin types. However, we recommend checking the specific product description and performing a patch test if you have highly reactive skin.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.

Do you offer international shipping?

Yes, NUXE ships to a wide range of countries. Shipping costs and delivery times vary depending on the destination and will be calculated during checkout.